Financial Hardship Policy
Complaints Handling Policy
Current from 8 January 2019 Our Principles Our complaints handling policy is designed to encourage the efficient resolution of your issue at the first point of contact. While we continually aim to provide you with high levels of customer service, we ...
Fair Use Policy
See attached document.
What You Need To Know: Information About Our Services
Managing Your Spend Usage Notifications If you are a residential customer, we will assist you in controlling your spend by providing you with free notifications via email and/or SMS when you reach 50%, 85% and 100% of your monthly data allowance. ...
When a service is activated you are issued with a bill that includes pro rata adjustment charges for the month in which you were activated as well as any applicable installation or activation charges. This bill will be due at the end of the month it ...