Financial Hardship Policy

Financial Hardship Policy

    • Related Articles

    • Complaints Handling Policy

      Current from 8 January 2019 Our Principles Our complaints handling policy is designed to encourage the efficient resolution of your issue at the first point of contact. While we continually aim to provide you with high levels of customer service, we ...
    • Privacy Policy

      This Policy NodeOne Internet is committed to providing protecting your personal information. This privacy policy explains how we collect, use, share and hold your personal information. What personal information we collect If you don’t provide all or ...
    • Fair Use Policy

      See attached document.
    • What You Need To Know: Information About Our Services

      Managing Your Spend Usage Notifications If you are a residential customer, we will assist you in controlling your spend by providing you with free notifications via email and/or SMS when you reach 50%, 85% and 100% of your monthly data allowance. ...
    • Billing Information

       When a service is activated you are issued with a bill that includes pro rata adjustment charges for the month in which you were activated as well as any applicable installation or activation charges. This bill will be due at the end of the month it ...