Billing Information

Billing Information

 When a service is activated you are issued with a bill that includes pro rata adjustment charges for the month in which you were activated as well as any applicable installation or activation charges. This bill will be due at the end of the month it has been issued in.

Our monthly bills are issued on approximately the 4th of each month for the following month’s usage, and they are due at the end of that same month. For example, on the 4 th of May, you will be billed for June, and your bill will be due on May 31st.

Our bills are issued by email unless you specifically request for them to be sent to you via post. If you opt to have your bill delivered to you via post, please be aware that you will be charged a processing fee for each bill. We have a variety of different options available for paying your bills.

Node1 Internet accepts cash, EFTPOS and BPAY®. Details of how to make payment via these methods is included on your monthly invoice.

Alternatively, if you’d like to set up direct debit from a credit card or bank account, you can login to your Node1 Internet account and submit a direct debit authorization form. If you would like one emailed or posted to you for completion, please email collections@node1.com.au to arrange this. When your account is set up to be paid via direct debit from credit card, your nominated card will be debited on the first business day of the following month. When your account is set up to be paid via direct debit from a bank account, your nominated account will be debited on the first day of the following month.

Any payments received are applied to the oldest invoice. It is your responsibility to ensure that all bills are paid in full by the due date shown on the invoice. If you do not make payment on time, we will follow the following process: 

Time Frame
Action
Seven days after Invoice Due Date
- Overdue Notice Issued
- Overdue Fees Applied
Seven days after Overdue Notice Issued
- Service Suspended
- Final Letter of Demand
Issued Seven days after Final Letter of Demand Issued
- Service Disconnected
- Overdue Amounts Referred for Debt Collection*

 * If any amounts are referred to debt collection, you will also be liable for any collection fees and/or associated court costs. Customers whose service is disconnected will not be able to order further services from Node1 Internet in the future and will have their details reported to a credit reporting body.

If you are having trouble paying your bills, please email us on collections@node1.com.au or phone us on 1300 166 331 to discuss the matter and make payment arrangements. If you are experiencing genuine financial hardship, please check out our Financial Hardship Policy.

®Registered to BPAY Pty Ltd ABN 69 079 137 518


    • Related Articles

    • What You Need To Know: Information About Our Services

      Managing Your Spend Usage Notifications If you are a residential customer, we will assist you in controlling your spend by providing you with free notifications via email and/or SMS when you reach 50%, 85% and 100% of your monthly data allowance. ...
    • Broadband Information

      See attached document.
    • Privacy Policy

      This Policy NodeOne Internet is committed to providing protecting your personal information. This privacy policy explains how we collect, use, share and hold your personal information. What personal information we collect If you don’t provide all or ...
    • Complaints Handling Policy

      Current from 8 January 2019 Our Principles Our complaints handling policy is designed to encourage the efficient resolution of your issue at the first point of contact. While we continually aim to provide you with high levels of customer service, we ...
    • Connect-A-Mate Referral Program

      What is Connect-A-Mate? For each mate you refer to NodeOne, you AND your mate can receive up to $50 off your invoice! How to Share Your Code Find your Code You can also find the code by logging into My Account.  Make sure the code is in the Referral ...