NodeOne Internet Support

West Australian Support

For Network Status: click here.

Talk to our local team today:
1300 166 331
Press 2
Weekdays: 8am - 8pm
Saturday: 9am - 6pm
Sunday: 10am - 5pm



    • Popular Articles

    • Internet Settings

      NBN, Fixed Wireless & Seacrest settings DNS SettingsPrimary DNS: 202.40.3.148 Secondary DNS: 202.40.3.158 Router SettingsAuthentication Protocol: PPPoE PPP Authentication: CHAP, MSCHAP V1 or MSCHAP V2 IPv6 DHCPv6 / IAPD / DHCPv6-PD with a prefix size ...
    • Email Settings

      Email Client Server Settings Incoming Server (POP3): mail.node1.com.au SSL/TLS Port: 995 Outgoing Server (SMTP): mail.node1.com.au (authentication required) SSL/TLS Port: 465 IMAP Server (IMAP): mail.node1.com.au SSL/TLS IMAP Port: 993 Your username ...
    • Billing Information

       When a service is activated you are issued with a bill that includes pro rata adjustment charges for the month in which you were activated as well as any applicable installation or activation charges. This bill will be due at the end of the month it ...
    • IPv6

      Do you support IPv6? Yes! We support both IPv4 and IPv6 on all of our NodeOne Network and NBN services. What do I need to do? If you're a NodeOne customer, you've already go it. You'll just need a router which supports IPv6 and to activate it in your ...
    • Complaints Handling Policy

      Current from 8 January 2019 Our Principles Our complaints handling policy is designed to encourage the efficient resolution of your issue at the first point of contact. While we continually aim to provide you with high levels of customer service, we ...